India Post eMail Server Error and Suggestion to Fix the Problem

India Post eMail Server Error and Suggestion to Fix the Problem

When the user tries to connect via outlook they can't get connected to the server and when I try to login on OWA I get the following error:

X-OWA-Error: Microsoft.Exchange.Data.Storage.StorageTransientException
X-OWA-Version: 15.0.1104.5

To resolve this issue, please use the following steps: (This Suggestion to TCS & This modification should be done in Central Server by TCS. here published for information only)

1. By using the command “Get-MailboxStatistics -Identity AliasName |fl” obtain the following mailbox settings:

a. Database
b. MailboxGuid
c. ServerName

2. By using the command “Get-MailboxDatabase -Identity “DataBaseName” |fl” obtain the following database settings:

a. Guid

3. Launch the Registry editing tool (“Regedit”) in the Exchange 2010 server that hosting the user mailbox and navigate to:

“HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\MSExchangeIS\%ServerName%”

4. Under the registry key (that was opened in step “3”), find the database GUID (that was obtained in step “2”, e.g. Private-dad6b75a-f6df-42c6-b1c4-8c63c5ef123f”, when the database GUID represent in the suffix behind the “Private-“.

5. Navigate to “QuarantinedMailboxes” registry key:

6. Find the relevant MailboxGuid (that was obtained in step “1”) and delete it.

7. On the Exchange server, restart the service “Microsoft Exchange Information Store”.