FAQs for IPPB - Savings Account
FAQs for Regular Savings Account
Q. What is a regular savings account?
A. A regular savings account is a demand deposit account providing banking services that allow you to deposit and withdraw money and keep the funds safe at the same time.
Q. What are the benefits I will receive from my regular savings account?
A. You can avail yourself of services such as easy bill payments, Doorstep banking services, instant money transfers through IMPS and other remittance services. In addition, you will also get the benefit of QR card, phone banking, SMS banking, free quarterly email statements and SMS alerts.
Q. Who is eligible to open a regular savings account?
A. Any individual above 10 years of age with valid KYC documents is eligible to open a regular savings account.
Q. Can I have more than one regular savings account?
A. No. You are allowed to hold only one account under a particular product category.
Q. Can I open a joint regular savings account?
A. No. You cannot open a joint regular savings account since the account can be held only under a single person’s name.
Q. What document are required to open a regular savings account?
A. Your Aadhaar number, PAN card or form 60 and biometric validation (fingerprint verification) details would suffice to open a regular savings account at IPPB.
Q. Is the nomination facility available for a regular savings account?
A. Yes. The nomination facility is available for a regular savings account.
Q. What is the minimum deposit amount required to open this account?
A. A regular savings account can be opened with zero minimum deposit amount.
Q. Do I need to have a minimum balance to maintain a regular savings account?
A. No. You don't need to maintain a minimum balance to use your regular savings account.
Q. How many cash withdrawals can I avail myself of in a month?
A. There is no cap on the number of withdrawals in a month.
Q. How many deposits can I make in a month?
A. You can make unlimited deposits in a month. However, there will be certain limits applied on the amount.
Q. What are the charges for Doorstep banking services?
A. You can use Doorstep banking services at a nominal charge of Rs. 15 and Rs. 25, for digital and cash-based transactions respectively.
Q. Is there a maximum balance limit for this account?
A. As per RBI guidelines, you can only hold a maximum of Rs.1 lakh in your regular savings account at the end of the day.
Q. What happens if I exceed the maximum balance limit for this account?
A. IPPB has collaborated with the DoP (Department of Posts) for opening a Post Office Savings Account (POSA) which will be linked to your IPPB account. Funds exceeding Rs. 1 lakh in the regular savings account can be transferred to your linked POSA.
Q. What is POSA?
A. POSA is the Post Office Savings Account.
Q. What if I don't have a POSA?
A. If you don't have a POSA, IPPB can help you open a new POSA and link it with your regular savings account. If you do not wish to open a POSA, your regular savings account will be restricted to Rs. 1 lakh at the end of the day. Any transaction beyond this permissible limit will be rejected.
Q. Will I get a debit card with my account?
A. No. You will not get a debit card. Instead, you will be issued a QR card to make all the transactions.
Q. What is the QR card offered by IPPB?
A. The QR card is the physical form of a QR code or a barcode that is used to identify the bank account holder.
Q. Can I use the IPPB QR card in an ATM?
A. No. You cannot use the QR card in an ATM since it is not a debit card.
Q. What if I lose my QR Card?
A. In case of loss or theft of the card, there is no financial loss or risk associated with QR card. You can contact us on the toll-free number 155299 or visit our nearest bank branch office to reapply for the QR Card.
Q. What are the charges for re-issuing the QR Card?
A. QR Card re-issuance is chargeable at Rs. 25.
Q. How is the interest calculated on the regular savings account?
A. Interest is accrued at the EOD (end-of-day) balance and the payment is quarterly.
Q. Can I request for a chequebook?
A. No. Currently, we do not provide this facility for the regular savings account. At the moment, chequebook facility is only available for individual Current Account holders.
Q. Can I request for a demand draft?
A. No. Currently, we do not provide demand draft facility for regular savings accounts.
Call 155299 (toll-free number) to open a regular savings account with IPPB.
FAQs for Digital Savings Account
Q. What is a digital savings account?
A. A digital savings account is a quick, easy and secure way of self-onboarding.
Q. What is the meaning of self-on boarding?
A. Self-on boarding means opening your account digitally on your own through our mobile banking app.
Q. How do I benefit from a digital savings account?
A. IPPB’s digital savings account is a paperless, fast, convenient and secure way to open an account on a digital platform. It gives you digital access to all banking facilities such as instant transfers and remittances right at your fingertips. You will also gain from other benefits such as phone banking, SMS banking, free quarterly e-statements and SMS alerts.
Q. Can I convert my digital savings account to a regular savings account?
A. Yes. You can convert your digital savings account to a full-fledged regular savings account within a year's time by visiting the nearest IPPB access point or through Doorstep Banking Services with the help of a postman/GDS.
Q. What would happen if I don’t convert my digital savings account to a regular savings account?
A. As per bank’s guidelines, your account would be subjected to closure if you don’t convert your digital savings account to a regular savings account.
Q. Can I have more than one digital savings account?
A. No. You are allowed to hold only one account under a particular product category.
Q. What documents are required to open a digital savings account?
A. PAN card details are mandatory to open a digital savings account. Other documents needed are your Aadhaar number and the OTP (one-time password) that will be sent to your registered mobile number.
Q. Do I need biometric Aadhaar verification for this account?
A. Yes. You will need to do your biometric Aadhaar validation within twelve months of opening a digital savings account.
Q. What is the deadline to complete my KYC?
A. KYC must be completed within 12 months of opening a digital savings account including updating Aadhaar.
Q. What is the minimum deposit amount required to open this account?
A. No minimum deposit is required to open a digital savings account.
Q. Do I need to have a minimum balance to maintain a digital savings account?
A. No. You don't need to maintain a minimum balance to use your digital savings account.
Q. Is there a maximum balance limit for this account?
A. Your account balance cannot exceed Rs.1 lakh. However, you can credit a total maximum of Rs. 2 lakhs ina year before converting it to a full KYC account.
Q. How is the interest calculated on the digital savings account?
A. Interest is accrued at the EOD (end-of-day) balance and the payment is quarterly. For a linked POSB account, the payment is made annually.
FAQs for Basic Savings Account
Q. What is a basic savings account?
A. A basic savings account provides primary banking services that can be used to keep your funds secure, withdraw cash and perform easy remittances.
Q. Can any individual open this account?
A. Any individual above 10 years of age with Aadhaar number is eligible to open a basic savings account.
Q. How can I open a basic savings account with IPPB?
A. You can open a basic savings account with IPPB by providing your Aadhaar number, mobile number and PAN card / Form 60.
Q. Can I have more than one basic savings account?
A. No. You are allowed to hold only one account under a particular product category.
Q. Can I open a joint basic savings account?
A. No. You cannot open a joint basic savings account.
Q. What are the benefits I will receive from the basic savings account?
A. You can avail services such as easy remittances, bill payments, doorstep banking etc. In addition to these, you will also get the benefit of QR card, phone banking, SMS banking, quarterly e-statements, mini statements on your mobile phone and SMS alerts.
Q. Is there any initial deposit required to open this account?
A. No. There is no initial deposit required to open this account.
Q. Do I need to have a minimum balance to maintain a basic savings account?
A. No. You don't need to maintain a minimum balance to use your basic savings account.
Q. How many cash withdrawals can I avail in a month?
A. You can have four cash withdrawals in a month.
Q. How many deposits can I make in a month?
A. You can make unlimited deposits in a month. However, there will be certain limits applied on the amount based on the access points and cash availability with GDS
Q. Is there a maximum balance limit for this account?
A. Yes. As per RBI guidelines, you can only hold a maximum of Rs. 1 lakh in your account at the end of the day.
Q. What happens if my account exceeds the maximum balance limit?
A. IPPB has collaborated with the DoP (Department of Posts) for opening a Post Office Savings Bank (POSB) account which will be linked to your IPPB account. Funds exceeding INR 1 lakh in the basic savings account can be transferred to your linked POSB account.
Q. What is a POSA account?
A. A POSB account is the Post Office Savings Account.
Q. What if I don't have a POSA account?
A. If you don't have a POSA account, IPPB can help you open a new POSA account and link it with your basic savings account. If you do not wish to open a POSA account, your basic savings account will be restricted to Rs. 1 lakh at the end of the day. Any transaction beyond this permissible limit will be rejected.
Q. Will I get a debit card with my account?
A. No. You will not get a debit card. Instead, you will be issued a QR card to make all the transactions.
Q. What is the QR card offered by IPPB?
A. The QR card is a unique card with a QR code, used to identify the IPPB’s account holder.
Q. Can I use the IPPB QR card in an ATM?
A. No. You cannot use the QR card in an ATM since it is not a debit card.
Q. Can I request for a chequebook?
A. No. Currently, we do not provide this facility for the savings account. At the moment, chequebook facility is only available for Individual Current Account holders.
Q. Can I request for a demand draft?
A. No. Currently, we do not provide demand draft facility for a basic savings account.
Q. How is the interest calculated on the basic savings account?
A. Interest is accrued at the EOD (end-of-day) balance and the payout is quarterly.
FAQs for Current Account
Q. What is a current account?
A. A current account is used to facilitate transactions for small, medium-sized and large businesses that want to collect and save funds from their daily trade. In short the business accounts transact through current accounts.
Q. Why should I get a current account?
A. A current account is the best way to do hassle-free digital transactions and other non-cash transactions while the merchant can build a transaction history on records of the bank. Thereby it enables further expansion of the business through loans if required from the bank.
Q. What are the benefits I will receive from my current account?
A. You can avail yourself of services such as easy bill payments, Doorstep Banking Services, instant money transfer through IMPS and other remittance services. In addition to these, you will also get the benefit of QR card, phone banking, free quarterly email statements and SMS alerts and chequebook on request
Q. Can I have more than one current account?
A. No. You are allowed to hold only one account under a particular product category.
Q. Do I need to submit physical documents to open a current account?
A. We are promoting paper less banking, you would not be required to carry any physical documents to open a current account. However, in some cases, physical documents may be required. Soon we will provide non-individual current account also.
Q. What document are required to open a current account?
A. Your Aadhaar number, PAN card or form 60 and biometric validation (fingerprint verification) details would suffice to open a current account at IPPB.
Q. Do I need an initial minimum deposit to open this account?
A. No minimum deposit is required to open an IPPB current account.
Q. Is there a maximum balance limit for this account?
A. You can only hold a maximum of Rs. 1 lakh in your current account.
Q. Will I get a debit card with the current account?
A. No. You will not get a debit card. Instead, you will be issued a QR card to make all the transactions.
Q. Q. Do I need to have a minimum monthly average balance (MAB) to be maintained in my current account?
A. Yes. You need to maintain a nominal monthly average balance (MAB) of Rs. 1000. Non-maintenance of MAB will be charged at Rs. 100.
Q. What is the QR card offered by IPPB?
A. The QR card is the physical formof a QR code or a barcode that is used to identify the bank account holder.
Q. Can I use the IPPB QR card in an ATM?
A. No. You cannot use the QR card in an ATM since it is not a debit card.
Q. What if I lose my QR card?
A. In case of loss or theft of the card, there is no financial loss or risk associated with QR card. you can contact us on the toll-free number 155299 or visit our nearest bank branch office to reapply for the QR card.
Q. What are the charges for reissuing the QR card?
A. The first QR card is free but the QR card reissuance is chargeable at Rs. 25.
Q. Do I get any interest on my current account?
A. No. The current account does not offer interest on the balance in the account.
Q. Is the nomination facility available for a current account?
A. Yes. The nomination facility is available for a current account.
Q. Can I request for a chequebook?
A. Yes. You can request for a chequebook through the Doorstep Banking Services or by visiting the nearest access point.
Q. Can I request for a demand draft?
A. No. Currently, we do not provide demand draft facility for current accounts.
Q. What are the charges for Doorstep Banking Services?
A. You can use Doorstep banking services at a nominal charge of Rs. 15 and Rs. 25, for digital and cash-based transactions respectively.
Call 155299 (toll-free number) to open a current account with IPPB.
Merchant FAQ's
Q. Who falls under IPPB’s category of Merchant?
A. For Initial launch, IPPB is on boarding Individual and Sole proprietor as our merchants.
Q. What is the IPPB Merchant App known as?
A. IPPB Merchant App is known as “IPPB Merchant Bandhu“.
Q. What facilities does the IPPB Merchant App provide?
A. Usingthe IPPB Merchant App, Merchants can collect/accept payments from their customers against sale of goods and services, maintain and service the merchant account.
Q. Where does the money collected get transferred?
A. The money so collected will be transferred to the Merchant’s linked current account with India Post Payments Bank(IPPB) in real time.
Q. How can a Merchant register with this App?
A. To become a registered merchant there is a merchant agreement that needs to be completed at any of the nearest IPPB branch, post office or through a GDS/Postman.
Q. What happens after registration?
A. Upon successful registration, we will share your login credentials for IPPB Merchant App promptly through your registered mobile number.
Q. What is the process if an existing IPPB customer wants to self-board as a Merchant?
A. If a customer has current account with IPPB, then he may download the merchant app to do self on-boarding as a merchant.
Q. How long does the approval process take?
A. The approval process takes approximately 24 hours or less after all necessary application information is received.
Q. How do I know when the approval has been completed?
A. Once approved, we will notify you immediately through SMS.
Q. What are the benefits provided by the IPPB Merchant App to a Merchant in retail store transactions?
A. A Merchant can use the IPPB Merchant App to accept payments for goods/services sold
Q. How can a customer use this app to make payments at a retail store?
A. A customer can use this app and scan a dynamic/static QR card and make payments in push transaction mode.
Q. How can a merchant use this app to accept payments at a retail store?
A. For accepting payments through this app, a merchant can use his Account Number + OTP, scan customer QR card + OTP.
Q. How can a merchant use this app to initiate refunds to customers?
A. For providing refunds to customers, a merchant can check the transaction history and view status of all transactions executed through the m-Pos.
Q. Are transactions on this app chargeable?
A. No. There are no charges for downloading, registering and payment acceptance in the app.
Q. What do I need to download the IPPB Merchant App?
A. You need an active internet service (2G / 3G / 4G / Wi-Fi) to download and use “IPPB Merchant Bandhu”.
Q. How do I find this app on Google?
A. Visit the Google Play store and search using the keyword “IPPB Merchant”. You can click on install and download the app.
Q. Do I need to be an IPPB customer to use this app?
A. Yes, you need to have a Current account in either your name or in name of your Sole proprietorship firm, to register on “IPPB Merchant App”.
Q. Can merchants who do not have an IPPB account register for this service?
A. No. Merchants not having an account with IPPB will not be able to register.
Q. What are the steps using which I can activate my account on “IPPB merchant” app?
A. A merchant needs to follow the steps to activate his/her login credentials for the first time:
1. Open the IPPB Merchant Self Onboarding App
2. Tap ‘Merchant Self Onboarding’ button
2. Fill the MIS form
3. Enter your registered mobile number
4. In the current account field and type your account number
5. Click Submit. An OTP is sent to your registered mobile number.
6. Enter OTP and click Submit. The Create Password screen appears.
7. Type your password
8. Click ‘Confirm’ to confirm your password
9. Click Submit. The Home Screen appears.
Q. What is ‘void’ facility?
A. Void facility enables the merchant to initiate refund of completed transactions to the IPPB customer.
Q. What is the use of the ‘void facility’?
A. This facility is useful to resolve any disputes/double payments, etc.
Q. What are the steps to initiate a ‘void’ transaction on the app?
A. To initiate ‘void’ transaction on the app, follow these steps:
- Click on Void icon on the Dashboard
- Enter the transaction Id (RRN – can be seen on My Transactions)
- Click on search
- Verify customer and transaction details. (The amount will be pre-populated and cannot be edited)
- Enter OTP
- Void transaction is confirmed
- Money will be refunded to IPPB customer successfully
Q. Is the void transaction from “IPPB Merchant app” to IPPB customer chargeable?
A. No.
Q. Where can I view transaction details?
A. After successful authentication post login or transaction completion, transaction details are available in Transaction History on Dashboard.
Q. How do I view my transaction history?
A. Tap on ‘Transactions History’ button on the dashboard screen and detailed transaction history will be available for viewing.
Q. How can I change my PIN once I have set it for ‘IPPB Merchant App’?
A. From the “My Account” screen you can navigate to the ‘Change PIN’ screen. You will be prompted to fill in:
• Current PIN
• New PIN
• Confirm New PIN
You can enter the Current PIN and a New PIN to replace it.
Q. Whom to contact in case of any queries?
A. In case of any queries / suggestions / feedback, you can log into the “IPPB Merchant” app and go to the FAQ section. There you can choose the relevant question to seek answers to your queries.
Q. How do I contact the bank?
A. You can call Bank’s Contact Centre at 155299. Alternatively, you can also drop in a mail to contact@ippbonline.in
FAQ ON SALARY ACCCOUNT
Q. What is a Salary Account?
A. Salary account is an account in which your salary gets credited by your employer.
Q. What information is required to open an IPPB salary account?
A. Your Aadhaar details and mobile number would sufficeto open a salary account at IPPB.
Q. Is there any minimum deposit amount required to open this account?
A. No. There is no minimum deposit amount required to open this account.
Q. Do I need to have a minimum balance to maintain a salary account?
A. No. There is no minimum balance required to maintain a salary account.
Q. What benefits will I receive from my salary account?
A. You can avail yourself of free benefits and services such as monthly e-statements, QR card and SMS alerts.
Q. What is the maximum balance limit that I can have in my salary account?
A. The maximum balance that you can have in your salary account is Rs. 1 lakh.
Q. What should I do if my salary account exceeds the maximum balance limit?
A. IPPB has partnered with DoP for the opening of POSA which will be linked to your IPPB salary account. If your salary account exceeds the maximum balance limit, the amount beyond Rs. 1 lakh can be transferred to the linked POSA.
Q. What is a POSA?
A. POSA stands for Post Office Savings Account.
Q. What if I don’t have a POSA?
A. If you don’t have POSA, IPPB will help you to open POSA and link it with your salary account. If you do not wish to open a POSA, your salary account will be restricted to Rs. 1 lakh at the end of the day. Any transaction beyond this permissible limit will be rejected.
Q. Will I get a debit card with my salary account?
A. No. You will not get a debit card. Instead, you will be issued a QR card to make all the transactions.
Q. What is the QR card offered by IPPB?
A. The QR card is the physical form of a QR code or a barcode that is used to identify the bank account holder.
Q. Can I use the IPPB QR card in an ATM?
A. No. You cannot use the QR card in an ATM since it is not a debit card.
Q. Can I request for a chequebook?
A. No. Currently, we do not provide this facility for the salary account. At the moment, chequebook facility is only available for Individual Current Account holders.
Q. Can I request for a demand draft?
A. No. Currently, we do not provide demand draft facility for a salary account.
Q. Do I get any interest on my salary account?
A. Yes. Interest can be gained on the money kept in this account.
Q. What is the rate of interest that I will earn on my salary account?
A. You will earn an interest rate of 4% on the daily balance of your salary account.
Q. How is the interest calculated on the salary account?
A. Interest is accrued at the EOD (end-of-day) balance and the payout is quarterly.
Q. Can I open a joint salary account?
A. No. You cannot open a joint salary account since the account can be held only under a single person’s name.
QR Card
Q. What is a QR card?
A. A QR card is the physical form of a QR code or a barcode that is used to identify the bank account holder.
Q. How would a QR card help me?
A. A QR card would help you with easy transactions. It will allow you do to quick cash transactions, speedy money transfers, bill payments and cashless shopping.
Q. Can I use a QR card in an ATM?
A. No. You cannot use the QR card in an ATM.
Q. Where can I use my QR card?
A. You can use your QR card at post office counters, at your doorstep through our GDS/Postmen and at the IPPB merchant stores for cashless payments through the IPPB account.
Q. Do I need to pay any additional charges for making a transaction through my IPPB QR card?
A. No. There are no additional charges for making a transaction through your IPPB QR card.
Q. Is there any cost of getting a QR card from IPPB?
A. No. The first QR card is free at IPPB.
Q. What if I lose my QR card?
A. In case you lose your QR card or it is stolen, you can contact us on the toll-free number 155299 or visit our nearest bank branch office to reapply for the QR card.
Q. Will my money be safe if my card is lost or stolen?
A. Yes. Your money will be safe even if your QR card is lost or stolen as each transaction is authenticated through biometrics.
Q. Are there any charges that I need to pay for the re-issuance of the QR card?
A. Yes. The QR card re-issuance is chargeable at Rs. 25.
Q. Can I have multiple QR cards for the same account?
A. No. You can have only one card for one account.
Q. How can I keep the track of my transactions?
A. Every transaction will reflect on your bank account statement. You can also view your past transactions on our mobile banking app.
Q. When will I receive my QR card?
A. You will receive your QR card as soon as you open an account at IPPB.
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