COVID India Seva an interactive platform for citizen engagement

Minister of Health and Family Welfare Dr Harsh Vardhan launches ‘COVID India Seva’, an interactive platform for citizen engagement on COVID-19

PIB Press Release dated 21.4.2020

Union Minister of Health & Family Welfare, Dr Harsh Vardhan today launched the COVID India Seva, which provided an interactive platform to establish a direct channel of communication with millions of Indians amid the pandemic. This initiative is aimed at enabling transparent e-governance delivery in real-time and answering citizen queries swiftly, at scale, especially in crisis situations like the ongoing COVID-19 pandemic. Through this, people can pose queries @CovidIndiaSeva and get them responded to in almost real time. @CovidIndiaSeva works off a dashboard at the back-end that helps process large volumes of tweets, converts them into resolvable tickets, and assigns them to the relevant authority for real-time resolution.

The Union Health Minister Dr. Harsh Vardhan announced the dedicated account @CovidIndiaSeva with a tweet.

Announcing the launch of @CovidIndiaSeva to respond to citizens’ queries, real-time!

Trained experts will share authoritative public health information swiftly at scale, helping to build a direct channel for communication with citizens.