Department Of Post : India || Template For Sharing Success Stories With Covid-19

Success story of Agra Post Region which includes eight Postal Division and One Rail Mail Services (RMS) with a big number of staff involved mail services, Saving Bank Services, insurance Services and India Post Payment Bank.

sharing success stories with Covid-19

Success stories are following below-

Name of state, district Success story of Agra Postal Region which includes eight Postal Division

and one Rail mail services (RMS) with a big number of staff involved in

mail services, saving bank services, insurance services and India Post

Payment Bank.

Designation and

name of officer

responsible

Department of Posts, Agra Region, Agra

Shri Ambesh Upmanyu, Postmaster General , Agra Region, Agra

Shri Atul Kumar Srivastava, Director Postal Services, Agra Region, Agra

Shri Anand Kumar Singh, Sr. Supdt. of Post Offices, Agra Division, Agra

Shri Umrao Singh, Sr. Supdt. of Post Offices, Mathura Division, Mathura

Shri Ugrasen, Sr. Supdt. of Post Offices, Jhansi Division, Jhansi

Shri S.P. Pandey, Sr. Supdt. of Post Offices, Aligarh Division, Aligarh

Shri K.S. Yadav, Supdt. of Post Offices,Bulandshahr Division, Bulandshahr

Shri D.C. Sharma, Supdt. of Post Offices, Etah Division, Etah

Etah

Shri Vinay Kumar, Supdt. of Post Offices, Mainpuri Division, Mainpuri

Shri Manoj Kumar, Supdt. of Post Offices, Etawah Division, Etawah

Shri Ram Saran, Supdt. of RMS ‘X’ Dn. Jhansi

Problem faced

Agra Region (Department of Posts) is running Postal Operation in the

western side of UP containing 14 districts. It has wide network (including

3065 POs, 5098 employees and 3500 agents) providing various postal

services through its counter operation (SB, RD, TD, MIS, SSA, Sr. Citizen

etc.), mail operation booking & delivery of parcel transition of parcels,

disbursement of payment (salary, pension, DBT, Scholarship etc).

After announcement of Lockdownwe are facing following problem

through all the Divisions:-

1. Mail operation- (Transportation and delivery of mail)

The geographical situation of this region is very important. It is connected

to rest of UP, MP, Rajasthan & Delhi directly through Rail & Roadways

connection. It was a big challenge to re-establish the transportation

connection after shutdown of Railways services

With the lockdown majority of the offices (Govt. & Private) are closed and

people have locked himself into their houses. The big challengewas to

deliver mails to customer.

2. Counter Operation: We have 3065 Post offices including Branch

offices and RMS offices in Agra Region. Our biggest challenge is to run

these Post Offices with proper safety. We have to ensure that counter areas

must be disinfected throughout the operation.

3. Payment Disbursement: During the lockdown, the biggest problem of

withdrawal of Cash occurred to the general public. People are in need of

money for their expenses. But it is very hard for them to reach at Cash

Disbursement Point.

4. Majority of customers are not able to come to Post offices and they are

facing serious issues regarding cash transaction, booking of mail e.t.c

during the lockdown period.

1. Mail operation- (Transportation and delivery of mail)

 The sorting offices and Rail Mail offices are being sanitized properly. So

that our mail and officials will remain disinfected.

 We have stabilized connection through road network for outbound mails

for Agra – Kanpur-Lucknow, Agra-Mathura-Aligarh-Ghaziabad- Delhi

and Jhansi etc.

 We have provided all necessary equipment (Hand wash, sanitizer ,Face

marks, globes) to all our mail & delivery staff so that they can sanitize

themselves while they are going door to door.

 We are delivering medicines to hospitals (Mainpuri Division has delivered

special bag of medicines to Mainpuri District Hospital).

2. Counter Operation:

 We have maintained proper roster so that we can run counter operations in

any difficult situation.

 We have trained our employees through the help of NHM, District Health

Department and various online video/ literature so that they can perform 

counter operations safely.

 Counters of Post Offices are being sanitized properly. Counter area are

being disinfected by prescribe Chemical (Sodium Hypo Chloride)

periodically.

 Supply of necessary tools like mask, hand sanitizer, globs etc.

 Proper distance are being maintained in queue, washing of hand are being

insured at entry of each Post Office and sanitize the hand during every

counter operations.

 During the transactions the customers are being educated properly about

all safety measure to stop the spread of COVID-19.

3.Payment Disbursement:

 A newly launched platform AEPS (Adhar Enabled Payment System) is

being utilized properly for cash disbursement. We have ....of postal

employees, equipped with Adhar Enabled Payment System with this they

can move door to door so that general public can avail this facility.

 The Payment of different schemes announced by Government of India

(like NREGA DBT, PMGKGY, Pension, and Scholarship) is being

provided to general public through the AEPS.

 AEPS is based on OTP, So that the public and the employee can be

protected and safe from COVID-19.

 Disbursement from other banks is also being made available to the general

public through AEPS.

4. Majority of customers are not able to come to Post offices and they are

facing serious issues regarding cash transaction, booking of mail e.tc

during the lockdown period :-

We have taken following step to provide the essential India post Services:

 Post offices are static offices so that we have launched a mobile Post

office in Agra on 28.03.2020 which can provide all the services available

in the Post offices.

 A mobile Post office equipped with in a big covered van with essential

hardware, safe internet connection and power backup can go door-to-door.

 A dedicated customer care number has been assigned so that people can

call and avail the India Post services such as cash transaction, booking of

consignment, Purchasing of stamps e.t.c.

 Standard operation protocol with introduce in this mobile Post office so

that proper sanitization and disinfection can be maintained.

Impact of

solution/intervention

 In spite of such critical condition, we are able to provide the services of

Post Office saving Bank and Mail Operations to our customers. Counter

operations are safe and disinfection is being maintained throughout the

operation.

 AFTER THE LOCKDOWN AEPS TRANSACTION DETAILS:

Since 23.03.2020 Total Transaction details:

Total No. of Transactions- 1436

Total Disbursed Amount- Rs. 5034153.00

 During this short time of span we have reached 53 number of customers at

their door step and Rs. 10,08,844/- amount of transaction have been done.

Booking of consignment and selling of stamp are also going on.