Hand Book For COVID19 - Follow Instructions || China Post

Hand Book For COVID19 - Follow Instructions || China Post

Before entrance. Customers should wear masks to enter the business outlet, and the staff should persuade customers without masks to wear masks before entering. Check the body temperature of the entering customers and allow customers with normal temperature to enter the business premise for business purpose. At the same time, take corresponding measures in accordance with the requirements of the local government and the health and EPC departments, such as keeping a record of detailed information of the customers, such as names and phone numbers and keep customer information confidential.

ii) In the outlets. Put disinfection supplies and products on the reception desk for customer use.

iii) Surface of the counter. Disinfect the surface of the counter and related equipment that the customer touches in a timely manner to avoid cross infection. Supply hand sanitizer on the counter and in other places where customers touch the cash. The business outlets, if conditions allow, should provide disposable gloves and recycling equipment for discarded gloves next to the self-service machines and remind customers of wearing gloves before using the machine.

c) Inspect the content before acceptance. Make seamless inspection on the content of mails sent by customers. Wild animals or related products are not allowed to be posted. The articles prohibited from posting and delivery are prohibited from flowing into the delivery channels.

d) Cash can only be paid after disinfection. Increase the frequency of disinfection after cash collection business to avoid cross infection. The staff should wear gloves whenever possible during cash operations. 

e) Operate in compliance with regulatory requirements and properly handle customer identification, audio and video recording and other related work.

For the business that really requires a customer to remove the mask according to laws and regulations, the staff should explain to the customer patiently and avoid customer misunderstanding or complaint.

f) Keep the business premise well-ventilated. Do not make the business premise a closed environment. Keep it well-ventilated all day.

g) Keep a distance. Keep a distance of at least 1 meter away from the customer when offering services.

h) Enhance disinfection. Increase the disinfection frequency if there is a large amount of passenger traffic. Use 84 Disinfectant for disinfection at the business premise every 2 hours.

i) Wash your hands frequently. Wash your hands with soap and running water or hand sanitizer when you have had close contact with customers, before eating and after using the bathroom or when your hands get dirty.

j) Be familiar with the operating process for free delivery of in-kind donations and free remittance of cash donations. Notify the receiver by phone in time to receive the mail if it is delivered to the counter of the business outlet.

Complete business processing quickly and accurately, and reduce the staying time of customers in the business premise