SOP On COVID19 Online Service Request Handling || Standard Operating Procedure
SOP On COVID19 Online Service Request Handling
SOP on Covid-19 Service Request
1.Introduction :
New service request feature is launched by Department which enables customer to avail DOP services at his doorstep during covid lockdown period by raising a request in a mobile app or website.Customer can raise a request in PostinfoApp or in India Post Portal.
2.Raising a Request :
a) Postinfo App: New option “Service Request” has been provided, using which the customer can raise a service request.
b)Request through Portal: A customer can raise a Request through Portal by going to the URL http://ccc.cept.gov.in/covid/request.aspx. Notification for the same has been given on the India Post Website as well:
Customer can click on “Urgent Request for Post Services-Doorstep service” to request for any urgent service or can directly type the URL http://ccc.cept.gov.in/covid/request.aspx to request service.
c) Process of raising a request by customer:
To raise a request, the Customer has to provide the below information either through Postinfo App or through Portal:
- Name
- Address
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