Implementation Overview || Citizen Centric Services Through Post Offices
The CSC was set up in 2006, under the MeiTY, as part of the Government’s initiatives to introduce e-governance on a massive scale
- The CSCs provide high quality and cost-effective web-enabled, e-governance services, in rural areas, including application forms, certificates, and utility payments such as electricity, telephone and water bills etc in addition to the universe of G2C and B2C services.
The CSC scheme envisages a 3-tier structure
The CSC operator (called Village Level Entrepreneur or VLE)
The Service Centre Agency (SCA), that will be responsible for a division of 500-1000 CSCs
A State Designated Agency (SDA) identified by the State Government responsible for managing the implementation in the entire State.
Dhanauri Kalan Village CSC counter
PO user will get access to user friendly CSC
PO user will get access to user friendly CSC
Digi Sewa portal
Cash Management Through e-Wallet
List of citizen centric services proposed to be offered through Post offices
Government to Consumer (G2C) Various Government Services like…
✓ Birth/ Death Certificate,
✓ Forms Download and Submission,
✓ Property Tax and Registration,
✓ Bus Pass,
✓ Railway Ticket,
✓ Passport,
✓ Licenses,
✓ Permit,
✓ Subsidies etc.
✓ Insurance Services (except Life Insurance)
✓ Passport
✓ Premium Collection Services of LIC, SBI, ICICI Prudential, AVIVA DHFL Other Insurance Companies E-Nagrik & E- District Services {Birth/ Death Certificate etc.}
Pension Services
✓ NIOS Registration
✓ Apollo Telemedicine
✓ NIELIT Services
✓ Aadhar Printing and Enrolment
✓ PAN Card
✓ Electoral Services
✓ E-Courts and Results Services
✓ State Electricity and Water BillCollection Services
✓ IHHL Project of MoUD (Swachh Bharat)
✓ Digitize India
✓ CyberGram
Business to Consumer (B2C)
✓ Online Cricket Course
✓ IRCTC, Air and Bus Ticket Services
✓ Mobile and DTH Recharge
✓ English Speaking Course
✓ E- Commerce Sales (Book, Electronics, Households Items etc.)
✓ Agriculture Services
✓ CSC Bazaar
Business to Business(B2B)
✓ Rural BPO (DataCollection, Digitalization of Data)
Educational Services
✓ IGNOU Services- Examination Form, Results declaration, Students Admission or Offering
✓ courses from IGNOU etc.
✓ NIELIT Services- Online Registration/ Fee Collection, Online Examination Form submission and printing of examination.
✓ NIOS Services- Registration of Students, Payment of Examination Fees, Declaration of Results.
Financial Inclusion
✓ Banking– Deposit, Balance Enquiry, Statement of Accounts, Recurring Deposit Accounts,
✓ Insurance– Health Insurance, Crop Insurance, Personal Accident, Motor Insurance etc.
Other Services
✓ Agriculture– To avail the agriculture services, Farmer registration is done. It helps the farmers to receive advisories related to it from experts. In addition, many other services like Weather Information, Soil Information is also provided to the citizens.
✓ Recruitment– Notification for Recruitment in Indian Navy, Indian Army, Indian Air Force is provided.
Income Tax Filling- Income Tax Returns can also be filed through CSC. Manual is available in English and Hindi for VLE.
List of Postal services proposed to be offered through Common Service Centres
- Booking of eMO
- Booking of Registered/Speed Post
- Acceptance of deposits in POSB accounts
- Acceptance of PLI/RPLI proposals/premium
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