Pending Central Government Pensioner/Family pensioners’ grievances in CPENGRAMS/CPGRAMS portal: Minutes of review IMR meeting

 Pending Central Government Pensioner/Family pensioners’ grievances in CPENGRAMS/CPGRAMS portal: Minutes of review IMR meeting

File No. 14/ 2/ 2020-00PPW(Coord)-E.6470-VC-14
भारत सरकार/Government of India
कार्मिक, लोक शिकायत और पेंशन मंत्रालय/ Ministry of Personnel Public Grievances and Pensions
पेंशन और पेंशनभोगी कल्‍याण विभाग/Department of Pension and Pensioners’ Welfare

8th Floor, B-Wing,
Janpath Bhawan,Janpath,
New Delhi-110001
Dated: 04.01.2022

Subject: Minutes of the Inter-Ministerial Review Meeting (IMRM) through Video Conference (VC) held on 16.12.2021 at 03:00 PM to review pending Central Government Pensioner/Family pensioners’ grievances in CPENGRAMS/CPGRAMS portal.

In pursuance of 106th report of Department related Parliamentary Standing Committee report emphasizing on speedy disposal of pension grievances especially lodged by family pensioners and Super Sr. Pensioners (80 years and above), Department of Pension & Pensioners’ Welfare (DOPPW) convened a Inter-Ministerial Review Meeting (IMRM) through Video Conference (VC) inviting Ministry of Labour and Employment, Employees Provident Fund organization (Head Office), Department of Defence Finance, Department of Ex-Servicemen Welfare on 16.12.2021 at 03:00 PM in order to ensure timely and qualitative disposal of grievances registered in CPENGRAMS by pensioners/Family Pensioners. 181 Pensioners/Family pensioner’s grievances, as per portal, pertaining to aforesaid 04 Ministry/ Department / Organisation were taken up in the Inter-Ministerial Review meeting conducted through VC.

2. Following officers attended the Video Conference:

1. Shri Naresh Bhardwaj, Deputy Secretary/DOP&PW and Convenor of the IMRM Video Conference
2. Sh. G.K. Baranwal,!DAS, Sr. Deputy CGDA, CGDA, Department Defence Finance, M/o Defence
3. Sh. R.S. Meena, Under Secretary (PG) Ministry of Labour and Employment
4. Sh. VVS Brahmaji Rao, AO(Grievance) CGDA, Department Defence Finance, M/o Defence
5. Ms. Isha, Regional P.F. Commissioner, Employees Provident Fund organization (Head Office), New Delhi
6. Ms. Kriti,ASO, Employees Provident Fund organization (HO), New Delhi
7. Ms. Shukla Ghosh, Section Officer, Department of Ex-Servicemen Welfare, M/o Defence
8. Sh. Rajendra Kumar Dutta, Under Secretary (Coordination & CPENGRAMS portal), DoPPW
9. Ms. Rachna Chowdhary,Operation Manager (CPENGRAMS), DOPPW

3. Brief of discussions and action points are as follows:

3.1 Ministry of Labour and Employment: As per agnda of nter-Ministerial Review Meeting Pension/family pension 04 cases pending more than 45 days were considered in review meeting. All 04 cases are disposed-of in the portal. The chair appreciates the efforts of officials of Ministry of Labour & Employment on disposal of Pension /Family pension related grievances.

3.2 Employees Provident Fund Organization (EPFO): As per agenda of inter­ Ministerial Review Meeting 47 Pension/family pension cases were pending more than 45 days were considered in review meeting. Representatives of EPFO attended the Inter-Ministerial Review meeting. Out of 47 cases, 03 cases are still pending. The chair appreciates the efforts officials of EPFO on disposal of Pension /Family pension related grievances and directed to dispose following 3 case at the earliest.

SI.No.	Registration Number	Name of Complainant	Date of receipt
1	DOPPW/E/2021/37773	Tribeni Behara	06/10/2021
2	DOPPW/E/2021/38029	JAGMOHAN KUM AR	08/10/2021
3	DOPPW/E/2021/38393	Ex Cpl Jagalmohanan Kuttappan	10/10/2021

3.3 Department of Defence Finance, MoD: As per agenda of inter-Ministerial Review Meeting 102 Pension/family pension cases pending for more than 45 days were considered in review meeting. Representatives of CGDA/ Department of Defence Finance attended the Inter-Minister ial Review meeting. Out of 102 cases 87 cases have been disposed of but 15 cases are still pending as per the portal. The chair appreciates the efforts of the officials of CGDA/Department of Defence Finance on disposal of Pension /Family pension related grievances and directed to dispose following 15 case at the earliest.

SI.No.	Registration Number	Name of Complainant	Date of receipt
1	DOPPW/E/2021/31252	BALJINDER  SINGH	26/08/2021
2	DOPPW/E/2021/33064	Binu R	06/09/2021
3	DOPPW/E/2021/34578	MATHEW E M	16/09/2021
4	DOPPW/P/2021/08156	Sain Singh Rawat	23/09/2021
5	DOPPW/  E/2021/35778	LakshmappaKoti	24/09/2021
6	DOPPW/E/2021/35743	Suresh Kumar Sharma	24/09/2021
7	DOPPW/E/2021/35320	Suresh Kumar	21/09/2021
8	DOPPW/E/2021/ 35262	Sub Ram UjagirRetd	21/09/ 2021
9	DOPPW/E/ 2021/35841	HARJINDER  SINGH	24/09/ 2021
10	DOPPW/E/2021/36493	Premblr Singh	28/09/2021
11	DOPPW/E/ 2021/36660	Bhamldipati Vijaya  SaradhlSarma	29/09/2021
12	DOPPW/E/2021/37061	Prablr Mukhopadhyay	01/10/2021
13	DOPPW/E/2021/37687	COL MAHADEV RETD	06/10/2021
14	DOPPW/ E/2021/37794	ZAHL TANTRA	06/10/2021
15	DARPG/P/2021/03 107	Shri S.Slddaiah	11/10/2021

3.4 Department of Ex-Servicemen Welfare, MoD: As per agenda of nter­ Ministerial Review Meeting 28 Pension/family pension cases. pending more than 45 days were considered in review meeting. Representatives of Ministry of Ex-Servicemen Welfare, MoD attended theInter-Ministerial Review meeting. Out of 28 cases, 07 cases are still pending as per portal, the chair directed Department of Ex-Servicemen Welfare to resolve the following cases at the earliest under intimation to petitioner and update in Portal.

SI. No	Registration Number	Name of Complainant	Date of receipt
1	DOPPW/E/2021/36985	Bhoompalliprameela	01/10/2021
2	DOPPW/E/2021/36952	Sunil kumar	01/10/2021
3	DOPPW/E/2021/37926	SAJEEVAN M	07/10/2021
4	DOPPW/E/2021/25618	K R RAMACHANDRAN	20/07/2021
5	DOPPW/E/2021/38425	V Kiran Kumar	11/10/2021
6	DOPPW/E/2021/38505	R Elizabeth Rani	11/10/2021
7	DOPPW/E/2021/38647	Tukaram Ramhare Mane	12/10/2021

4. In pursuance of internal case study and interaction in video conference, the chair directed the following:

(i) It has been observed that many cases are pending in portal since the matter is sub-judice. Such type of cases may be closed in the portal with details / clear remarks that it is already under adjudication in the CAT/Court ·and decision would be taken as per the finalisation of the case.

(ii) It has been observed that many cases are pending in portal as policy amendment is in process. n this regard, it is stated that a grievance is required be disposed of within the parameter of existing rules. In cases where any policy amendment is under consideration, administrative office may close such grievance in the portal by providing details to the pensioners with the approval of competent authority.

(iii) All Ministry / Departments to adhere time limit of 45 days (copy of DARPG OM dated 22.6.2021 attached) to resolve the grievances. n case it is likely to take longer time to redress, an interim reply with reasons for delay must be sent to the petitioner and also uploaded in the portal.

(iv) All Ministry I Departments to adhere time limit of 30 days (copy of DOPPW OM dated 06.08.2021 attached) to resolve the grievances pertaining to Family pensioner and Super Sr. Pensioners (80 years and above). n case it is likely to take longer time to redress, an interim reply with reasons for delay may be sent to the petitioner and also uploaded in the portal.

(v) All Ministries/Departments may ensure that grievances are dosed only after the complete resolution of the grievance.

(vi) If the grievance pertains to subordinate organisation, the case may be forwarded to concerned office. However, it is Ministry/Department’s responsibility to follow up the matter with subordinate units for final resolution and ensure that ATR in this regard is uploaded in the portal.

(vii) For speedy disposal of grievances, concerned Department I sub­ ordinate organisation may contact the concerned pensioners on the mobile number or email as available in the system.

(viii) Every grievance is to be disposed within the existing rules. n certain cases, if the grievance/ demand of pensioners in not within existing rules, administrative authority must upload a speaking/reasoned order in the portal clarifying the rule position in the subject matter.

5. Inter-Ministerial Review Meeting through Video Conference ended with vote of thanks to the chair.

Encl: As above

(राजेन्‍द्र कुमार दत्‍ता)
भारत सरकार के अवर सचिव

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Controller General of Defence Accounts,
Ulan Batar Road, Palam, Delhi Cantt.- 110010

F No. AN/GC/Nideo Conference/2021/e-3088

Dated:10/01/2022

To

All PCsDA/PCA(Fys)/PIFAs CsDA/CFAs/NADFM /RTCs/IFAs

Subject:- Minutes of the Inter-Ministerial review meeting (IMRM) through Video Conference (VC) held on 16.12.2021 at 03.00 PM to review pending Central Government Pensioner/Family pensioners” grievances in CPENGRAMS/ CPGRAMS portal.

Please find attached a copy of the Min. of Personnel, Public Grievances & Pensions, Dept. of Pension and Pensioners’ Welfare ID No. 14/2/2020- DOPPW(Coord)-E-6470-VC-14 dated 04.01.2022, containing the Minutes of the Inter­ Ministerial Review Meeting (IMRM) through Video Conference held on 16.12.2021 at 03.00 PM to review pending Central Government Pensioner/ Family Pensioners’ grievances in CPENGRAMS/CPGRAMS portal. The said communication is self­ explanatory.

2. The Para 4 of the said minutes contain the directions/actionable points above directions while handling the grievances. It is, therefore, requested to strictly comply with the above directions while handling the grievances.  The same may also be disseminated to all the concerned.

(G. K. Baranwal)
Sr. Dy. CGDA (Estt./Grievance)