Pensioner’s Grievances-Impact of Pension Adalats and CPENGRAMS: 110th Report by Department Related Parliamentary Standing Committee on Personnel, Public Grievances, Law and Justice

 Pensioner’s Grievances-Impact of Pension Adalats and CPENGRAMS: 110th Report by Department Related Parliamentary Standing Committee on Personnel, Public Grievances, Law and Justice

REPORT NO.
110

PARLIAMENT OF INDIA
RAJYA SABHA

DEPARTMENT-RELATED PARLIAMENTARY STANDING COMMITTEE
ON PERSONNEL, PUBLIC GRIEVANCES, LAW AND JUSTICE

ONE HUNDRED TENTH REPORT
ON
Pensioner’s Grievances-Impact of Pension Adalats and Centralized
Pensioners Grievance Redress and Monitoring System (CPENGRAMS)

(Presented to the Rajya Sabha on 10th December, 2021)
(Laid on the Table of Lok Sabha on 10th December, 2021)

Rajya Sabha Secretariat, New Delhi
December, 2021 / Agrahayana, 1943 (Saka)

	C O N T E N T S	PAGES
1.	COMPOSITION OF THE COMMITTEE	(i)
2.	INTRODUCTION	(ii) – (iii)
3.	ACRONYMS	(iv)-(v)
4.	REPORT	1 – 52
	CHAPTER 1 INTRODUCTION	1-5
	CHAPTER 2 Effectiveness of CPENGRAMS and Pension Adalats-Way Forward	6-18
	CHAPTER 3 Grievances pertaining to Pension policy, Pension structure and other retirement benefits	19-35
	CHAPTER 4 Grievances pertaining to authorization, sanction and processing of Pension	36-46
	CHAPTER 5 Grievances pertaining to disbursement of Pension	47-53
*5. *6.	RECOMMENDATIONS/OBSERVATIONS AT A GLANCE RELEVANT MINUTES OF THE MEETINGS OF THE COMMITTEE

*To be appended at later stage.

COMPOSITION OF THE COMMITTEE

DEPARTMENT RELATED PARLIAMENTARY STANDING COMMITTEE ON PERSONNEL, PUBLIC GRIEVANCES, LAW AND JUSTICE

1. Shri Sushil Kumar Modi – Chairman

RAJYA SABHA

2. Shri Deepender Singh Hooda
3. Shri Mahesh Jethmalani
4. Dr. Sasmit Patra
5. Shri Sukhendu Sekhar Ray
6. Shri K. R. Suresh Reddy
7. Shri Shiv Pratap Shukla
8. Shri Vivek K. Tankha
9. Shri P. Wilson
10. Shri Kanakamedala Ravindra Kumar

LOK SABHA

11. Shri Kalyan Banerjee
12. Shri Pradan Baruah
13. Shri Venkatesh Netha Borlakunta
14. Shri Pradeep Kumar Chaudhary
15. Shri Vinod Chavda
16. Shrimati Veena Devi
17. Shri Jasbir Singh Gill
18. Shri Choudhury Mohan Jatua
19. Dr. Ramesh Pokhriyal ‘Nishank’
20. Shri Kanumuru Raghu Rama Krishna Raju
21. Shri Jyotirmay Singh Mahato
22. Shri Malook Nagar
23. Shri Suresh Pujari
24. Shri A. Raja
25. Shri Omprakash Bhupalsinh alias Pawan Rajenimbalkar
26. Shri Upendra Singh Rawat
27. Shrimati Sandhya Ray
28. Shri Kuldeep Rai Sharma
29. Shri Mahendra Singh Solanky
30. Shri B. Manickam Tagore
31. Vacant

SECRETARIAT

1. Shri Pradeep Chaturvedi, Joint Secretary
2. Shri Vinay Shankar Singh, Director
3. Shri Amit Kumar, Deputy Secretary
4. Shri Goutam Kumar, Deputy Secretary
5. Shri Mohammad Amin Ansari, Deputy Director
6. Ms. I.V. Rajya Laxmi, Assistant Committee Officer

INTRODUCTION

I, Chairman of the Department-related Parliamentary Standing Committee on Personnel, Public Grievances, Law and Justice, having been authorized by the Committee on its behalf, do hereby present the One Hundred Tenth Report on the Subject ‘Pensioner’s Grievances-Impact of Pension Adalats and Centralized Pensioners Grievance Redress and Monitoring System (CPENGRAMS)’.

2. The Committee identified the subject ‘Pensioner’s Grievances-Impact of Pension Adalats and Centralized Pensioners Grievance Redress and Monitoring System (CPENGRAMS)’ to examine the pension grievance redressal machinery of the Government of India and to identify the shortcomings therein and to suggest measures so as to facilitate effective and efficient redressal of pensioner’s grievances. The subject was inter-alia notified in Parliamentary Bulletin Part-II No.60314, dated 10th December, 2020.

3. The Committee heard the Secretary, Department of Pensions and Pensioners’ Welfare during the first meeting held on 9th December 2020 and the Secretary, Central Government Pensioners’ Welfare Association, Secretary Department of Pensions and Pensioner’s Welfare and Controller General of Accounts, Ministry of Finance on 4th January, 2021.

4. While considering the Subject, the Committee mainly relied upon the following documents/information:

(i) Background notes, power point presentations of Department of pension and Pensioner’s welfare;

(ii) Replies furnished by Department of pension and Pensioner’s welfare and Central Pension Accounting Office to the questionnaires furnished by the Secretariat;

(iii) Representations received from various Pensioner’s associations

(iv) News articles, editorials and material from the internet.

5. The Committee wishes to place on record its gratitude to the Secretary, Department of pension and Pensioner’s Welfare; Secretary, Central Government Pensioners Welfare Association and the Controller General of Accounts, Ministry of Finance and others for furnishing necessary information/ documents and rendering valuable assistance to the Committee in its deliberations.

6. For the facility of reference and convenience, the observations and recommendations of the Committee have been printed in bold letters in the body of the Report.

7. The Committee considered and adopted the Report in its meeting held on the 8th December, 2021 .

New Delhi
8th December, 2021.

SUSHILKUMAR MODI
Chairman,
Department-related Parliamentary Standing
Committee on Personnel Public Grievances
Law and Justice