Frequently Asked Questions (FAQ) for SGB-related issues (updated on 18-06-2023 1900 hrs)

 Frequently Asked Questions (FAQ) for SGB-related issues (updated on 18-06-2023 1900 hrs)

 

FAQ guide that provides solutions to common queries and contact information for immediate support.

1. Non-reflection of Transactions in the ePayment Server

If your transaction is not reflected in the ePayment server despite High-Sync communication, follow these steps:

- Check with the office SA to ensure High-Sync is happening as scheduled.
- If the transaction is still not reflected, raise a ticket in the CSI help desk and send an email to the following officers:

    - Level 1: rohini.asnl@indiapost.gov.in, CEPT POS Team <PoS.cept@indiapost.gov.in>
    - Level 2: mohandoss.k@indiapost.gov.in, Sailal C <sailalc@indiapost.gov.in>
    - Level 3: adceptmysuru@indiapost.gov.in

Include the following details in your email:

1) Customer Receipt Number
2) Counter Receipt Number
3) Date of Booking
4) Office of Booking
5) Amount (in Rs.)
6) No. of Grams
7) CSI Ticket Number

2. Realisation of Customer Cheque/DD Mode of Payment

Ensure that cheques/DDs are realized within the stipulated time for the SGB Booking Office. If not reflected in the ePayment server, reach out to the concerned HO for resolution.

3. Resetting/Forgot Username/Password

To reset or recover your username/password, send an email request to the following officers:

- Level 1: mgpo.sgb@gmail.com
- Level 2: mgpo.sgb400001@gmail.com
- Level 3: dirmumbaigpo@indiapost.gov.in

Include the following details in your email:

1) Name of the Office
2) Name of the Division
3) Name of the Region
4) Name of the Circle
5) Pincode of the Office
6) ePayment Office Code

4. Creation/Disabling of Login Credentials for Head Post Office

For creating/disabling login credentials for HOs, send an email request to the following officers:

- Level 1: rohini.asnl@indiapost.gov.in
- Level 2: mohandoss.k@indiapost.gov.in
- Level 3: adceptmysuru@indiapost.gov.in

Include the following details in your email:

1) Name of the Office
2) Name of the Division
3) Name of the Region
4) Name of the Circle
5) Pincode of the Office
6) ePayment Office Code

5. Adding/Removing details of the Booking Post Office

To add/remove a Post Office name in the Booking Office list under HO in the SGB portal, send an email request to the following officers:

- Level 1: rohini.asnl@indiapost.gov.in
- Level 2: mohandoss.k@indiapost.gov.in
- Level 3: adceptmysuru@indiapost.gov.in

Include the following details in your email:

1) Name of the Office
2) Name of the Division
3) Name of the Region
4) Name of the Circle
5) Pincode of the Office
6) ePayment Office Code

6. Technical Issues related to SGB Portal

For any technical issues with the SGB Portal, reach out to the following officers:

- Level 1: rohini.asnl@indiapost.gov.in
- Level 2: mohandoss.k@indiapost.gov.in
- Level 3: adceptmysuru@indiapost.gov.in

Include the following details in your email:

1) Name of the Head Post Office
2) Name of the Division
3) Name of the Region
4) Name of the Circle
5) Pincode of the Head Post Office
6) Issue faced in SGB Portal – Supervisor/User/Nodal officer login?
7) Detailed Issue Faced In SGB Portal
8) Screen Shot of the Issue

If you encounter any other SGB-related issues, this FAQ guide should provide the necessary assistance. Remember to contact the appropriate level officer based on the timeline mentioned above for quick resolution.

Note: 

This information is Updated as on June 18, 2023, at 19:00 hrs

Important Dates and Information for SGB Subscription :

Subscription is open from 19-06-2023 to 23-06-2023
The last date for data entry is 26-06-2023
The rate per gram is Rs. 5926
The portal will close at 3PM on the last date of data entry
If you are unsure of your username or default password, please send an email to Mumbai GPO at mgpo.sgb@gmail.com. 

Source : FAQ for SGB related issues (updated 18.06.2023 1900 hrs)