Non-payment of revised Life Time Arrears of 17 years to Smt. Anita Chatterjee – Solved through Feedback Call Centre & Portal in 20 days

 Non-payment of revised Life Time Arrears of 17 years to Smt. Anita Chatterjee – Solved through Feedback Call Centre & Portal in 20 days

SUCCESS STORIES: FEEDBACK CALL CENTRE & PORTAL

Smt. Anita Chatterjee- Non-payment of revised Life Time Arrears of 17 years

Introduction:

In the realm of government pension disbursement, the tale of Smt. Anita Chatterjee stands out as a remarkable success story, demonstrating the efficacy of the Feedback Call Centre & Portal. This platform, designed to address grievances related to pension payments, played a pivotal role in resolving Smt. Chatterjee’s prolonged struggle for the non-payment of revised life-time arrears spanning 17 years.

The Challenge:

Smt. Anita Chatterjee’s predicament began when her Pension Payment Order (PPO) was issued in September 2022, lacking clarity on the payment of arrears from February 2007 to September 2022. Faced with this significant lapse, she decided to take action and filed a complaint on the portal on March 14, 2023.

Initial Setback:

Despite Smt. Chatterjee’s proactive approach, the resolution of her case did not transpire as expected. The pensioner found herself in a state of distress as the closure of her case did not result in the disbursal of the pensionary benefits she was rightfully entitled to.

Feedback Call Centre & Portal Intervention:

The turning point in Smt. Chatterjee’s ordeal came with the intervention of the Feedback Team associated with the Call Centre & Portal. Upon reaching out to her, the team re-registered her case, recognizing the need for further investigation and resolution. This marked the beginning of a more proactive and personalized approach to resolving her grievance.

Department of Pension and Pensioners’ Welfare (DOPPW) Intervention:

The Feedback Team, recognizing the gravity of the situation, actively engaged with the Department of Pension and Pensioners’ Welfare (DOPPW). Through a combination of emails, video conferencing (VC), and personal calls, the DOPPW played a crucial role in expediting the resolution process.

Triumphant Resolution:

Thanks to the coordinated efforts of the Feedback Team and DOPPW, Smt. Anita Chatterjee’s long-standing battle reached a triumphant conclusion. On October 13, 2023, she finally received the Life-Time Arrears (LTA), amounting to a substantial Rs. 14,00,000. The re-registered case that initially seemed insurmountable was successfully closed within a commendable timeframe of just 20 days.

Conclusion:

Smt. Anita Chatterjee’s success story highlights the tangible impact of the Feedback Call Centre & Portal in rectifying systemic lapses and ensuring justice for pensioners. The collaborative efforts of the Feedback Team and the DOPPW not only resolved a significant financial grievance but also instilled confidence in the efficacy of the system. As more success stories like this emerge, the Feedback Call Centre & Portal stands as a beacon of hope for pensioners seeking resolution and justice in their battles against bureaucratic challenges.