Smt. Meera Singh – Nonpayment of revised Life Time Arrears of 7 years resolved in 10 days through Feedback Call Centre and Portal and received Rs 5,00,000 as LTA

 Smt. Meera Singh – Nonpayment of revised Life Time Arrears of 7 years resolved in 10 days through Feedback Call Centre and Portal and received Rs 5,00,000 as LTA

Introduction:

In the realm of public service, success stories often emerge from the dedicated efforts of individuals and the efficient functioning of grievance redressal systems. One such inspiring tale is that of Smt. Meera Singh, the widow of late Sh. Deo Narayan Singh, who faced the daunting challenge of nonpayment of revised Life Time Arrears for seven years.

The Challenge:

Smt. Meera Singh’s struggle began when she realized that the entitled payment for the Life Time Arrears, due from April 2017 to January 2021, had not been disbursed. Undeterred, she took the proactive step of filing a complaint on the designated portal on 24th March 2023, seeking resolution for her longstanding financial grievance.

The Initial Hurdles:

Despite her effort, the case was prematurely closed on 15th April 2023, leaving Smt. Meera Singh without the actual benefits she rightfully deserved. This setback, however, did not deter her or the system responsible for resolving such issues.

The Turning Point:

Upon re-examining the case, it was determined that a mistake had occurred, and Smt. Meera Singh’s case was fit for re-registration. This decision was swiftly executed on 3rd October 2023, accompanied by an email notification to the relevant department, highlighting the urgency of the matter.

Proactive Measures:

To ensure a seamless resolution, a video conference (VC) was conducted with the concerned Public Grievance (PG) officer to discuss the intricacies of the case. This multifaceted approach aimed at expediting the process and addressing the concerns of the aggrieved family.

Swift Resolution:

The concerted efforts bore fruit as the Life Time Arrears were meticulously processed, and a substantial sum of approximately Rs 5,00,000/- was credited to Smt. Meera Singh’s family pensioner’s account. What stands out in this success story is the efficiency with which the re-registered case was concluded in a mere 10 days, bringing an end to years of financial uncertainty for the widow.

Conclusion:

Smt. Meera Singh’s journey from an unresolved complaint to the successful resolution of her case exemplifies the potency of an effective Feedback Call Centre & Portal. This success story not only highlights the system’s responsiveness but also serves as a beacon of hope for others facing similar challenges. In the tapestry of public service, tales like these underscore the significance of persistent efforts and streamlined grievance redressal mechanisms in building a more responsive and accountable governance structure.