Payment of Post-retirement benefits Gratuity & Commutation total Rs.20.39 Lakh after 10 months of retirement: Success Story of DoPPW Toll Free No. for Grievances
7.5 Name: Sh. Satnam Singh
Gist of Success Story: Payment of Post-retirement benefits of Rs.20.39 Lakh- after 10 months of retirement.
Sh. Satnam Singh, had retired from BSF in March, 2023. He received all the pensionary benefits along with monthly pension barring Gratuity and Commutated pension. He actively pursued the case with BSF and it was found that the bills of Gratuity and Commutation had to be processed on PFMS Online Pension Module only. However, his efforts did not yield results.
Thereafter, he got to know about the DOPPW Toll free no. 1800-11-1960 and filed a complaint on 07th November, 2023 (DOPPW/P/2023/0012319). His case was taken up by BSF. On 05th January, 2024, BSF responded with interim reply to him and uploaded the same on the portal. In the reply, it was intimated that his claims were being constantly taken up with PAD, BSF.
Thereafter, the case was successfully closed on 08th February, 2024 informing that DCRG and Commutation bills were passed, he received Commuted value of Pension ( Rs. 9,23,277/-) and Gratuity (Rs. 11,15,730/-) after 10 months of retirement.
Source: DoPPW
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