Payment of revised pension with arrears of Rs. 11.25 lakh after 07 years to Ms. Samtha Kumari’s: Success Story of CPENGRAMS portal

 Payment of revised pension with arrears of Rs. 11.25 lakh after 07 years to Ms. Samtha Kumari’s: Success Story of CPENGRAMS portal

7. SUCCESS STORIES: PORTAL

7.3. Name: Ms. Samtha Kumari

Success Story on CPENGRAMS Portal: Payment of revised pension with arrears of Rs. 11.25 lakh after 07 years to Ms. Samtha Kumari’s

In a poignant tale of perseverance and determination, Ms. Samtha Kumari, residing in a serene town in Pathanamthitta district, Kerala, found herself navigating a bureaucratic labyrinth to claim what was rightfully hers after her husband’s untimely demise.

Background

Ms. Samtha Kumari’s husband, Shri T G Vikraman Nair, served diligently as a BSF pensioner. Following his passing on February 3, 2020, Ms. Kumari embarked on a mission to secure the pending financial dues owed to her late husband under the ACP/MACP scheme. This included significant amounts such as Gratuity, leave encashment, and arrears of Pay and Allowances from the date of financial upgradation.

The Journey to Justice

Despite the bureaucratic hurdles, Ms. Kumari initiated her claim in October 2020. Her application, initially forwarded to the Personnel Administration Directorate (PAD), BSF, New Delhi in December 2022, seemed like a small victory. However, realizing the need for more proactive steps, her son discovered the CPENGRAMS portal. This pivotal discovery led to the filing of a grievance (DOPPW/E/2023/0026358) on June 22, 2023.

The grievance, swiftly forwarded to the Ministry of Home Affairs (MHA) and subsequently to BSF, marked a turning point. The case underwent meticulous examination by PAD, BSF, accompanied by several rounds of observations and responses. Finally, after due diligence, a revised Pension Payment Order (PPO) was issued and forwarded to the Central Pension Accounting Office (CPAO).

Achieving Closure

On January 18, 2024, Ms. Samtha Kumari’s battle for justice culminated in the closure of her case. She received a commendable sum of Rs. 14.25 lakh, which included arrears of Rs. 11.25 lakh, allowing her to settle outstanding financial obligations, including pension and gold loan repayments incurred during her late husband’s treatment.

Gratitude and Reflection

Overwhelmed with gratitude, Ms. Kumari lauded the CPENGRAMS portal, expressing, “Procedure adopted by the CPENGRAMS for closing the grievance till its finality is superb. Now, I can repay the pension and gold loan taken for treatment of late husband. No words to express my gratitude.”

Conclusion

Ms. Samtha Kumari’s journey exemplifies resilience and the power of citizen-centric platforms like CPENGRAMS in achieving justice. Her story serves as an inspiration and a testament to the effectiveness of administrative mechanisms in addressing citizen grievances promptly and fairly.

In summary, Ms. Samtha Kumari’s triumph on the CPENGRAMS portal not only secured her rightful dues but also stands as a beacon of hope for countless others navigating similar challenges across the country. Her unwavering determination and the support of administrative channels underscore the transformative impact of timely redressal of grievances in the lives of citizens.